Order Help

Yes, however, we only allow two purchase orders per customer per day. So be sure that anything missed in the first order is included in the second. Otherwise, you will need to wait a day before placing another order.

If you don’t have your order yet, visit www.funsicle.com, log in to your account, and click the “My Account” link at the top right of the site to log in and check your order status to make sure everything has shipped. If there are multiple packages, check the delivery statuses for each. If anything is labeled as “delivered” and you don’t have it, contact the Customer Service team at 1-888-670-4FUN or email us at HelloFun@funsicle.com for assistance.

If you’re missing items from your order, visit www.funsicle.com, log in to your account and click the “My Account” link at the top right of the site to log in and check your order status and make sure everything has shipped. Even if you only had one order, some things are broken up into different packages. So if there are multiple packages, check the delivery statuses for each. If anything is labeled as “delivered” and you don’t have it, contact the Customer Service team 1-888-670-4FUN or email us at HelloFun@funsicle.com for assistance.

If you’re missing parts, visit www.funsicle.com log in to your account and click the “My Account” link at the top right of the site to log in and check your order status and make sure everything has shipped. Sometimes parts are sent in different packages, so check each delivery status. If everything is labeled as “delivered” or your parts are damaged, contact the Customer Service team at 1-888-670-4FUN or email us at HelloFun@funsicle.com for assistance.

All returns need to be inspected by our quality control team, so it may take up to 30 days after we receive the item to finish the inspection and apply for your credit. If you have set up your account on www.funsicle.com, you will be emailed the credit information the same day it is processed.

That would depend on if you bought it from a retailer and their return policy. If the pool was purchased from our website, the return will be handled by us. We recommend that you contact our customer service team to utilize the warranty process for any defective products. You can reach the customer service team at 1-888-670-4FUN or email us at HelloFun@funsicle.com for assistance.

It’s exciting when you have something as fun as a pool on its way to you. Once the order is placed, processing takes roughly 1-2 business days. After processing, it will be shipped to you. Keep in mind that weekend orders won’t be processed until the next business day (excluding holidays).

We want you to start having fun as soon as possible too! Standard shipping usually takes about 7-10 business days after the order has been shipped. Once you get a tracking number, you will receive a more accurate arrival time from the carrier.

Of course! However, the product weight and dimensions must meet the requirements as laid out by the USPS. The dimensions should be 108 inches in combined length and girth with a maximum weight of 70 pounds.

Shipping prices can fluctuate depending on a number of reasons, like fuel costs, labor rates, and vehicle availability. We try our best to provide you with the lowest possible prices, but if shipping rates have changed, it is most likely because the cost of shipping them has also increased on the carrier’s end.

Once the order is placed, processing takes roughly 1-2 business days. After processing, it will be shipped to you. Keep in mind that weekend orders won’t be processed until the next business day (excluding holidays). Shipping charges depend on the delivery address and the shipping type chosen. Prices will be calculated before you submit payment for your order. Faster shipping means more expensive. If you are using a third-party shipping company, they may also have additional charges.

Our return policy can be accessed here.

To return an item, call us at 1-888-670-4FUN. Keep in mind that there are return conditions, such as no damage due to improper care, that may stop a return from processing.

Yes, you will need to send back the merchandise at your expense unless Funsicle is at fault for an order-related issue. We recommend using a shipping method that provides a tracking number. Feel free to call and give our team the tracking information.

That would depend on if you bought it from a retailer and their return policy. If the pool was purchased from our website, the return will be handled by us. We recommend that you contact our customer service team to utilize the warranty process for any defective products. You can reach the customer service team at 1-888-670-4FUN or email us at HelloFun@funsicle.com for assistance.

Not directly. You can process the return of your current item and then use the refund for something else, but the return can’t be applied to a different purchase.

All returns need to be inspected by our quality control team, so it may take up to 30 days after we receive the item to finish the inspection and apply for your credit. If you have set up your account on www.funsicle.com, you will be emailed the credit information the same day it is processed.